Excel crashes when using add-ins based on Add-in Express

Problem

I experience Excel crashes and I have another add-in installed that is based on Add-in Express. Note that add-ins based on Add-in Express show adxloader.dll in Excel > File > Options > Add-Ins.

Solution in Add-in Express

A known issue causing this problem was fixed in Add-in Express version 9.2.4635.

Solution in the add-in that you are actually using

Note that Add-in Express is a technical framework aimed at add-in developers. Therefore, please ask the vendor of your add-in to update their Add-in Express version to at least 9.2.4635. If they need to discuss this change with the Add-in Express support, they may refer to bug tracking number #9291.

Contact support

If you still experience an Excel crash although the vendor of the other add-in updated Add-in Express, please temporarily deactivate the add-in which uses Add-in Express, as explained in KB0091.

• If the problem only occurs when the add-in using Add-In Express is activated, contact the vendor of this add-in. Usually it is most effective if you as the customer open a support case with the vendor.
• Please contact our support team if you are still experiencing any issues with think-cell after deactivating the other add-in

  Please send us the think-cell log files. For this, open PowerPoint or Excel and go to Insert > think-cell > Tools > Request Support. The log files will be automatically attached to a new email.

  If neither works, you can find the log files as explained below:

  1. Open a new Windows Explorer window.

  2. Type in %LOCALAPPDATA%\think-cell into the address field, and press Enter

  3. Please send all files with the extension .log contained in this folder to our support team. These files may include any of the following: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, TCASR_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.

  4. If you want to browse to the directory:

     The full default filepath is C:\Users\USERNAME\AppData\Local\think-cell. Replace USERNAME with your username.

     If you cannot find this folder, it is probably set to invisible. You can change that in Windows Explorer by checking:

     • Windows 7:
       Organize → Folder and search options → View → Show hidden files and folders.
     • Windows 8, Windows 8.1 and Windows 10:
       View → Show/hide → Hidden Items.

     In addition, if think-cell is active, please click on Tools → About in the think-cell toolbar and send us a screenshot of the think-cell info window.