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Does think-cell work with Microsoft Office preview versions?

If this article was displayed automatically after you launched PowerPoint or Excel, your Microsoft Office is most likely a preview version, i.e., not a version that was officially released by Microsoft.

Office preview versions often contain significant bugs and Microsoft makes large changes between previews and official releases. Therefore, think-cell cannot generally support Office previews. Ensure that you have at least Microsoft's original RTM ("release to manufacturing") release of your Office version. We also recommend that the service packs are installed. The RTM versions were:

  • Office 2010: 14.0.4763.1000
  • Office 2013: 15.0.4420.1017
  • Office 2016 (MSI): 16.0.4266.1003

Contact support

If you still experience problems, please contact our support team and attach the think-cell log files. Because think-cell is not running, the log files must be collected and attached manually. Please follow these steps:

  1. Open a new Windows Explorer window.

  2. Type in %LOCALAPPDATA%\think-cell into the address field, and press Enter

  3. Please send all files with the extension .log contained in this folder to our support team. These files may include any of the following: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, TCASR_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.

  4. If you want to browse to the directory:

    The full default filepath is C:\Users\USERNAME\AppData\Local\think-cell. Replace USERNAME with your username.

    If you cannot find this folder, it is probably set to invisible. You can change that in Windows Explorer by checking:

    • Windows 7:
      Organize → Folder and search options → View → Show hidden files and folders.
    • Windows 8, Windows 8.1 and Windows 10:
      View → Show/hide → Hidden Items.

    In addition, if think-cell is active, please click on Tools Tools Menu icon. → About in the think-cell toolbar and send us a screenshot of the think-cell info window.

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