Get technical support

  2. Resources
  3. Get technical support

1. Update your think-cell version

Our experience shows that many technical issues can be addressed by a software update. The recommended first step is therefore to download and install the latest version of our software. To do so please provide your work email address below. We will then send you an email with all necessary download information.

2. Search our online resources

Our user manual covers all features of think-cell and all known usage questions. In addition, our knowledge base covers all technical issues we are aware of. The recommended second step is therefore to search these online resources for answers to your question.

3. Report your problem to our support team

If an update and a search in our online resources has not successfully addressed your issue, please report it to our support team. An example slide, in case of a feature request, or steps to reproduce the problem, in case of a technical issue, will help us to quickly understand your issue.

  • If you see a think-cell error message that offers a Request Support button, please use that button.
  • If you can start PowerPoint or Excel with think-cell enabled, please use Insert > think-cell > Tools Tools Menu icon. > Request Support.
  • Otherwise, please contact our support team directly by email.

Works with

Windows

Windows 11
Windows 10 32/64
Windows 8.1 32/64
Windows 8 32/64
Windows 7 32/64

Office 365 Fully Installed
Office 365 Click-to-Run
Office 2024 32/64
Office 2021 32/64
Office 2019 32/64
Office 2016 32/64
Office 2013 32/64
Office 2010 32/64

Mac

macOS High Sierra (10.13)
and later

Office 365 Fully Installed
Office 2024 for Mac
Office 2021 for Mac
Office 2019 for Mac
Office 2016 for Mac

Not a product-related issue?

In case of ordering or licensing questions, please refer to our order page.

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