Inbound Sales Account Administrator (f/m/d)

Inbound Sales Account Administrator (f/m/d)

Location: Denver, USA

Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell’s potential and acquired a majority stake, further solidifying our position in the market.

The role and your impact 
Our inbound sales processes are highly automated and free our account administration team from many recurring tasks, however, selling software is a people business and customers like to communicate with real people. The mixture of efficiency and friendliness that characterizes our account administration team is a result of keeping response times as short as possible while maintaining a personal touch. We are adding to our local capacity in US time zones and strive to offer our current and future customers a unique buying experience.    

What will you do?

• Represent think-cell in all our inbound communication 
• Respond to incoming email inquiries and calls and help our customers when purchasing licenses and placing their orders 
• Work together with our outbound sales team to identify and move forward opportunities and clear administrative obstacles for closing a sale 
• Work together with our resellers and train new ones to ensure their alignment with our sales procedures 
• Focus on building long-lasting customer relationships, because most of our first-time customers turn into recurring customers 
• Although sales experience is not necessary for this position, we expect you to quickly get up to speed and be able to communicate on an equal basis with tech-savvy purchasing agents 
• Work in a team of international colleagues in a flat organizational structure 
• Outgoing, well-spoken, and have some understanding of computer technology and office software 
• Work from our offices located in Denver 
• Travel is not necessary

Your profile

• University degree or professional training preferred 
• Experience in administrative or sales support roles 
• Familiarity with CRM software (e.g. Microsoft Dynamics CRM, Salesforce) and sales related tools 
• Experience in a SaaS or tech environment welcomed 
• Strong communication & customer service skills 
• Attention to detail and accuracy 
• Analytical and problem-solving abilities 
• Experience in a customer-facing role 
• Open and outgoing 
• Passion for working with interesting customers & coworkers 
• Fluent in written and spoken English.

This position is based in think-cell’s Denver office.  

Why us?

With a global presence, we have offices in Berlin, Denver, Boston, London, and Tokyo, and a dedicated team of >150 employees. Our innovative solutions have garnered a broad and loyal customer base of more than 1.2 million business users in 30 thousand companies, including all top 10 global consulting firms, over 90% of DAX 40 companies, and 89 of the top 100 US blue chip enterprises.

Our differentiated and best-in-class proprietary technology thrives in an attractive market with dynamic growth potential, offering a large and expanding total addressable market. We continue to set the standard in business document creation, driven by our commitment to excellence and innovation.   

Join our Journey 
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.