Enablement and Adoption Specialist (f/m/d)

Join us as an Enablement and Adoption Specialist (f/m/d)

Location: Denver, Colorado, USA

90,000 - 110,000 $ per year

Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell’s potential and acquired a majority stake, further solidifying our position in the market.

Overview:
We are looking for a customer-centric Enablement and Adoption Specialist to lead the training efforts for our largest consulting clients. You will be responsible for driving increased adoption of think-cell among these customers by establishing specified and scaled training, enablement, and workflow reviews. You will coordinate sessions, deliver training, and provide product expertise, working closely with Account Executives, Revenue Operations, and Leadership to achieve this goal.

Key responsibilities:

• Training Program Development: Design, develop, and maintain training programs, courses, and materials for an assigned set of think-cell’s largest consulting customers.
• Product Knowledge Transfer: Gain a deep understanding of think-cell product features use cases across multiple industries and business functions. Effectively transfer this knowledge to customers through training sessions, workshops, and demonstrations.
• Onboarding: Facilitate onboarding sessions for new customers, departments and partners to ensure a smooth and comprehensive introduction to our products and potential use cases.
• Ensuring Adoption: In partnership with the sales team, proactively engage with your clients to coordinate training sessions for both new and experienced users, ultimately ensuring that customers are utilizing the product and maximizing business value.
• Training Delivery: Deliver engaging and interactive training sessions via various channels including in-person sessions, virtual classrooms and webinars. Gather feedback from training participants to assess effectiveness, identify areas for improvement, and make necessary adjustments to training programs and materials.  
• think-cell Academy: Develop a deep understanding of available customer resources and provide ongoing feedback to further develop these resources.  
• Documentation: Create and maintain training documentation, manuals, guides, and tutorials to serve as valuable resources for learners. 
• Collaboration: Work closely with product management, marketing, and sales teams to ensure alignment of training efforts with overall business objectives and strategies.

Your profile

• Proven experience in training and development, preferably at a consulting firm or working with customers in the consulting industry. 
• Winning attitude with a passion for improving customer outcomes. 
• Excellent virtual communication and presentation skills, the ability to convey complex information clearly and concisely, and enthusiasm to build and maintain customer relationships.
• Readiness to adapt training delivery methods to accommodate diverse learning styles and preferences. 
• Detail-oriented with strong organizational and project management skills. 
• Appreciation of our product – willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive), experience with think-cell a plus. 
• Willingness to work on-site in Denver in a hybrid work environment 3 days/week.
• Ability to travel occasionally for on-site training sessions, as needed. 
• Bachelor’s degree or equivalent work experience preferred.

This position is based in think-cell’s headquarters in Denver office

Why us?

With a global presence, we have offices in Berlin, Denver, Boston, London, and Tokyo, and a dedicated team of >150 employees. Our innovative solutions have garnered a broad and loyal customer base of more than 1.2 million business users in 30 thousand companies, including all top 10 global consulting firms, over 90% of DAX 40 companies, and 89 of the top 100 US blue chip enterprises.

Our differentiated and best-in-class proprietary technology thrives in an attractive market with dynamic growth potential, offering a large and expanding total addressable market. We continue to set the standard in business document creation, driven by our commitment to excellence and innovation.  

Join our Journey 
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.