Customer Success Manager, Strategic Accounts (DACH) (f/m/d)

Join us as a Customer Success Manager, Strategic Accounts (DACH) (f/m/d)

Location: Berlin, Germany

think-cell was founded in 2002 as a start-up. Today, the name think-cell stands for a high standard of graphics software worldwide. With the investor Cinven at our side, we want to continue to grow strategically. 

As a Customer Success Manager (CSM) for Strategic Accounts in the DACH region, you will be pivotal in building and nurturing long-term relationships with some of our most valuable clients. This role will involve driving customer satisfaction, ensuring high product adoption, identifying growth opportunities, and delivering tangible business outcomes. Your efforts will directly contribute to the success and growth of our key accounts, ensuring that our clients achieve maximum value from our solutions.

What will you do

• Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers within assigned strategic accounts across DACH. Develop a deep understanding of each client’s business goals, challenges, and industry trends, and collaborate with them to create customized success plans that drive product adoption and maximize value realization.
• Retention, Up- & Cross-Sell: Proactively monitor customer health and engagement to identify risks and opportunities for improvement. Contribute to high retention rates by ensuring customer satisfaction and value delivery. Identify expansion opportunities and drive strategies for promoting new products, enabling new users, and discovering new user groups within existing accounts.
• Reporting & Analytics: Provide regular reports on customer usage, performance metrics, and outcomes. Leverage data to demonstrate the value of our solutions and guide future initiatives. Track and document all customer interactions, progress, and outcomes in CRM systems.
• Thought Leadership & Enablement: Educate clients on industry best practices and emerging trends to drive continued growth. Organize and lead workshops, business reviews, and training sessions tailored to customer needs.

You will be great for this position if you have

• Experience: 5+ years in customer success, account management, or a related role, with a focus on enterprise or strategic accounts.
• Technical Proficiency: Familiarity with SaaS products is preferred, and knowledge of PowerPoint or think-cell is a plus, though not required.
• Relationship Building: Proven ability to build trust and credibility with senior executives and cross-functional teams.
• Communication: Exceptional written and verbal communication skills in both English and German, with the ability to present complex concepts clearly.. 

This position is based in think-cell’s headquarters in Berlin.  

Why us?

think-cell is the world's leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to generate sophisticated charts with ease while saving substantial time (based on a study, users save as much as 70% of their time compared to using native PowerPoint functionality). think-cell offers unparalleled layout functions for automatically arranging text, graphic elements and images while scaling and aligning their content accordingly.  

Our software has more than 1 million business users in 25 thousand companies. think-cell is used by 10 out of the 10 top global consulting firms, 89% of the Fortune 100, the entire DAX 40, and 10 of the top 10 US business schools. 

Join our Journey  
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.