Customer Success Manager, Strategic Accounts (DACH) (f/m/d)

Join us as a Customer Success Manager, Strategic Accounts (DACH) (f/m/d)

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. 

What will you do

As a Customer Success Manager (CSM) for Strategic Accounts in the DACH region, you will be pivotal in building and nurturing long-term relationships with some of our most valuable clients. This role will involve driving customer satisfaction, ensuring high product adoption, identifying growth opportunities, and delivering tangible business outcomes. Your efforts will directly contribute to the success and growth of our key accounts, ensuring that our clients achieve maximum value from our solutions.

Key Responsibilities: 

• Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers within assigned strategic accounts across DACH. Develop a deep understanding of each client’s business goals, challenges, and industry trends, and collaborate with them to create customized success plans that drive product adoption and maximize value realization.
• Retention, Up- & Cross-Sell: Proactively monitor customer health and engagement to identify risks and opportunities for improvement. Contribute to high retention rates by ensuring customer satisfaction and value delivery. Identify expansion opportunities and drive strategies for promoting new products, enabling new users, and discovering new user groups within existing accounts.
• Reporting & Analytics: Provide regular reports on customer usage, performance metrics, and outcomes. Leverage data to demonstrate the value of our solutions and guide future initiatives. Track and document all customer interactions, progress, and outcomes in CRM systems.
• Thought Leadership & Enablement: Educate clients on industry best practices and emerging trends to drive continued growth. Organize and lead workshops, business reviews, and training sessions tailored to customer needs.

You will be great for this position if you have

• Experience: 5+ years in customer success, account management, or a related role, with a focus on enterprise or strategic accounts.
• Technical Proficiency: Familiarity with SaaS products is preferred, and knowledge of PowerPoint or think-cell is a plus, though not required.
• Relationship Building: Proven ability to build trust and credibility with senior executives and cross-functional teams.
• Communication: Exceptional written and verbal communication skills in both English and German, with the ability to present complex concepts clearly.. 

This position is based in think-cell’s headquarters in Berlin.  

Our Values

As part of our team, you will embody and help shape the following principles that define us: 

• Forward Thinking: We embrace change and challenge the status quo.

• Ownership: We take pride in our work and learn from our mistakes.

• Customer First: We prioritize delivering lasting value.

• Unified Team: We foster collaboration, respect, and integrity.

• Strive for Excellence: We set ambitious goals and pursue quality.

Why is think-cell the right place for you? 
We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence.

Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!